My Very first Great Impressions Of Federal government Services In Dubai City: Actual Stories
By Stephen Sweid
Throughout my brief remain in Dubai (UAE) I came across a selection of government services, and encountered some innovative resident’s assistance, which in my viewpoint exceed the high quality level of civil services in the UK or other advanced countries. It was a delighted surprise every single time and a WOW feedback. It is an indication of an excellence program being implemented in a severe way. A breakthrough has been in the making in this tiny place in the region, and I assumed the Dubai sensation was limited to the realty industry!
I have actually been remaining in Dubai for over 8 months. My children live and work in Dubai. I am a senior business researcher and consultant by career and therefore I am extremely inquisitive naturally. I are just one of the few people in Dubai that carry out consistently long exploratory strolls outdoors including walks in the sand. The weather was excellent this year so far, unusually moderate with several rainy days even. Altogether it was a suitable setting for explorations.
I am presenting various real stories of my experiences with Dubai government solutions. All the tales being informed have actually taken place in 2013 in Dubai, with the exception of one that happened in December 2012.
Town of Dubai and Jafza (DMCC, JLT)/ Issue Concerning Noise Pollution: I stay in JLT (Jumeira Lakes Towers) in Dubai. This is a really quiet property and business area including 10s of high rise towers ignoring countless lakes. Suddenly eventually early this year I woke up to the big noise of some equipment. After a couple of days of birthing the sound I determined to head out and determine the resource of the sound pollution. It became a power generator being utilized for the improvement of a ground floor shop in the tower contrary to mine. Upon enquiry with the workshop manager I comprehended that the tower monitoring is not offering an electric power-line to the workshop, and consequently they had to utilize the loud power generator, even Fridays. The manager discussed jobs would certainly last for a couple of months. I revealed the argument as a result of the loud noise caused, and which is magnified by the reflections of noise by the adjacent structure towers.
After increasing the problem with the monitoring of my tower I was told I must whine with the Community of Dubai. I tracked the website of the community and telephone and internet complaint procedure, and made a telephone in addition to an email problem. I did not go to the community. I received after an extremely short while an issue number and telephone get in touch with number and the message was sent out as SMS to my mobile. I then talked on the phone after quoting my problem number, and the other end was remembering of the details of my grievance again. The comments after my telephone issue was really timely; I got an SMS mentioning that my complaint instance was closed! I expected some activity must have been taken. I called the town by phone and was told that for such matters in JLT it is not the territory of the district of Dubai however of Jafza, and I was offered information as ways to situate Jafza. I had never ever become aware of Jafza before!
I got in touch with Jafza by phone and I was offered an email number and get in touch with. So I sent my grievance by email. I received a punctual action from Jafza (DMCC, based in Almas Tower) mentioning they will send examiners to the workshop. Then within a week I received a statement claiming assessors spoke with the workshop and to the monitoring of the tower, and indicated they will certainly try and encourage the management of the tower to expand a high-voltage line to the workshop, and they asked the workshop to reduce the sound and to be restricted to a few hrs in the day and just functioning days, this until a DEWA line is obtained by the workshop. The sound was somewhat reduced, however a few months have passed considering that my preliminary complaint and the workshop was still using the noisy power generator! I whined once more a couple of times at DMCC by telephone and email however did not get any kind of comments. Basically I obtained the understanding this is as for we go. Then I whined once more one day with the safety workers when the workshop was utilizing the loud generator after midnight! At some point, the loud generator was changed with a larger but extremely quiet one.
Briefly, I was shocked at the effectiveness of action to problems made by telephone or by email, without needing to go directly to the division, and at the preliminary effort focused by the authorities on addressing the problem. Although that the problem has actually dragged out for a while, I was extremely impressed at the rate and professionalism and reliability of the initial comments and speed of initiatives to sort points out. This action put Dubai more or less on equal footing with innovative nations, as well as exceeding them in excellence. Such reactions can not be executed with this level of top quality without the appropriate procedures and treatments in place.
Customer Legal rights in Dubai (Ahlan Dubai Solution, DED), And Dubai Central Laboratory (Dubai Municipality)/ Examining a T shirt Material: On another occasion I purchased a cotton shirt from a known European brand at Ibn Battuta Shopping center. After using, the tee shirt did not really feel 100% cotton as stated, as it was not awesome and it really felt a lot more like high proportion of synthetics and electrostatics. I contacted the European distributor by e-mail and educated them regarding my uncertainties, yet I did not get any kind of explanation. I had questions whether I will discover a consumer security department in Dubai, yet I was surprised I found one called Ahlan Dubai solution, part of DED. I sent out an issue by e-mail and after filling in a type from the site, I received without delay an email reply with my issue number, mentioning that my grievance will certainly be taken care of within two days. In my complaint I discussed that I would certainly enjoy to supply a little piece of the product to examine whether the t shirt is 100% cotton as declared by the supplier. Somebody from the customer rights department called immediately after, wanting to clarify just what I really desired! I told the individual I simply wish to evaluate the material and see whether it is 100% cotton, as asserted on the shirt. The person recommended that I return the shirt, however I stated that I have some solid questions and wish to test the material even if it cost me a little. I after that obtained by SMS a message stating my problem situation has actually been shut! I spoke to the division again by phone and asked, and they showed the instance was closed since I already called the supplier. But I pointed out that I had no explanation from the provider. My instance was then reopened and I was notified by SMS that this was the case. Then I obtained once again a phone-call inquiring just what I in fact desire from the grievance! I pointed out once again that I would like to evaluate a piece of the fabric of the t shirt, and I was informed they do not have an examination laboratory for such purposes, and my case was shut once again.
I looked on the internet for a test lab in Dubai, and undoubtedly I found one as part of the Dubai community. I was rather positive the material was not 100% cotton. I found out that the central laboratory has likewise test centers for textile, and they had a customer section, and I called them by e-mail with my request. I am a scientist and I am driven by curiosity and I despise it when there are disparities between the specifications and the reality. I after that got a phone call from the laboratory and explained just what I specifically desire, and I was informed that a simple test could be done promptly to establish whether the fabric is 100% cotton or not, and this for free this time around. Need to I request a report with in-depth structure of cotton and synthetics then there will certainly be a cost of some 150 AEU, if I remember. I learnt where the lab lay and made a consultation to come next day.
I was really satisfied by the setting and the company of the main lab. I asked for the get in touch with individual at the function, and extremely rapidly a young female Emirati lady as test expert showed up, and I provided her the little piece of material to be tested (Which I eliminated from the t shirt). She went away for 15 mins and returned and told me this is 100% cotton! My face revealed some questions and the civil servant suggested I come and see how the test results was established, and revealed me how the product was tested. WOW. Exactly what an incredibly and prompt solution and what a very knowledge. I have myself a Ph.D. in science and spent tens of years doing R&D and I was impressed. The expert described to me that this is a cotton fabric made to show little greasing and thus feels different. She clarified that after a couple of wash cycles the impact will be minimized slowly. Once again WOW. I was offered a brochure of the lab and some promotion and I left sensation impressed. Am I in the U.S.A? Nearly the same day I obtained a belated email comments from the European supplier of the shirt mentioning that the t-shirt is indeed 100% cotton yet is of the finish “Easy Care” and therefore feels different! So after all this whole trouble it was undoubtedly 100% cotton yet of another finish! I still do not know exactly what this suggests in terms of 100% cotton specifications!
I placed the Dubai innovative services to the test and they was successful superbly. I still took care of to discover a way of fixing the t-shirt as I had actually gotten rid of a small item of material. I admit I had never expected to discover such advanced technical support solutions in Dubai. I believed most services would be restricted to construction and property etc. I pertained to the final thought that such professional feedback can not be recognized without the proper vision from the top levels of the government. It could not be simply coincidence.
Monitoring of Dubai Shopping mall/ Uploading an Idea: I was travelling by metro to the Dubai Shopping center, which is among the largest on the planet. After arriving to the terminal you have to go across walking this recently finished and long suspended pedestrians’ tunnel to get to the Mall. Although there are numerous long electrical pedestrian conveyor facilities (travelators), they are fairly slow as compared to various other comparable centers in the Dubai city. I believed it would serve to quicken the conveyor to shorten the 10 minutes period of journey to the Shopping center, this without concession to safety and security. When I reached the Shopping center, I went to the function desk and asked whether they have some forms for suggestions. I was offered one by the individual at the desk and I loaded a couple of lines with my pointer, and provided it back to the individual. I additionally included my mobile number as requested.
A couple of days later I obtained a phone-call from the monitoring of the Dubai Mall, and the Mrs. At the various other end offered her name and thanked me for the tip. She showed that my recommendation was sent out to the management of the shopping mall and their comments is that the speed of the conveyors was set by the developers and can not be raised easily. Nevertheless the administration has actually remembered of my idea and is stipulating to boost this speed via different means in the future. And she thanked me again for the recommendation! I felt this was a three-way WOW. Do you obtain such a timely and friendly and pro-active action in the UK or U.S.A for that matter? I do not think so, as I have actually taken a trip thoroughly to several places on the planet. They did not just take note of the tip but they additionally contacted us to recognize! I was taken for a while after the call! I was wondering exactly what a radical change Dubai should have undergone to get here to this synergetic phase of communication with the customer and citizen.
Injaz Entrepreneurship: Emirati Pupils Competition Honors/ Visiting: This Injaz event happened on the 1st of Could 2013 at the conference block 1 of Knowledge Town. Various institutions and universities contended, consisting of a spectrum of business project concepts. The word Injaz means achievement. Before the event, the different teams (In excess of 10) were showing and promoting their jobs and products in a hall designated to the purpose and making use of tables and some self-made stands. There was buzz all over. Deal with jobs was going on for a couple of months. A few hundred people were present, mostly young women and male nationals in their standard UAE outfit and their relatives. A number of sponsoring companies existed too including financial institutions, Khalifa Fund and others.
There were rewards for finest innovation, for ideal advertising and marketing plan, for ideal Impact on society and even for hard work, so everybody won a reward at the end of the day. The company was excellent, and without a doubt WOW, and the clear message of encouraging entrepreneurship was quite possibly conveyed. One can see that pupils were delighted and really proud and confident of their project achievements, and eagerly anticipating boost their project and expand. A member of each group repeated the sale’s pitch after getting the award. Each team of students or trainees had a volunteer business train appointed to it, and who has been supporting the advancement efforts from the start. The Injaz management made certain to reveal appreciation to the volunteers, some million times. There were several loud joys during the ceremony and one young local speaker on stage had fantastic funny bone and made sure the environment was a happy one. One thing is specific, there is actual vision in the making right here, starting from the young age.
Global Entrepreneurship Summit, Dubai World Trade Centre/ Participating in: I attended the summit on the 11th and 12th Dec 2012, and was really shocked at the really strong visibility of the Dubai and UAE government in the exhibit, including the SME assistance programs such as Dubai-SME and Khalifa Fund. Leading administration of both companies existed throughout the two days summit, consisting of supervisors. Yet I was most satisfied during the opening session of the Summit to see Sheikh Mohammed Bin Rashid Al Maktoum the ruler of Dubai and vice president of UAE and a variety of his principal ministers get involved proactively with brief improving discussions each. The Sheikh was urging his youngsters and Arabs to be business and innovative. You would believe that the head of the country does not need to take part to a business conference, but he is setting a fantastic instance to participants of his government and certainly to his very own individuals, and worrying the significance of business and innovation for competition. Terrific initiative was made throughout the opening session to promote Dubai Exposition 2020. It came to be clear who symbolizes the primary owning force behind the Dubai development phenomenon.
Briefly, my numerous experiences with the federal government services in Dubai were amazing and enjoyable. I was rather pleased each time. My quick experiences are indicative of a setting that is conducive to lifestyle and prosperity. I usually believed this would certainly be the best place to operate in and to conduct business. My impression is that Dubai may be even differentiated in the UAE in its federal government solutions and undoubtedly in the Gulf States. Some million light years separate Dubai from the rest of the Arab world including solutions provided by the federal government to its people. I wish the Arab nations arising from the Arab spring will certainly try and emulate some of the solutions elements seen in Dubai. I believe with the right will and vision everything is feasible, as has been verified in this atmosphere.
Dr. Stephen M. Sweid is a business consultant, scientist and instructor with over 20 years getting in touch with experience on the global scene: Europe, USA, Middle East and Far East. He has actually involved as expert in technical help projects of global companies, such as UNDP, UNIDO, World Bank, European Payment etc, in addition to in getting in touch with jobs commissioned by multinationals. He is member of a number of worldwide expert research and getting in touch with cultures. He is currently active in the UAE, UK, and various other places. His working as a consultant focuses on critical issues, Quantum Leaping, Innovation and Advertising and marketing.
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